I've purchased furniture from the brick and they gave me $701 discount. 2 months later, they claim that a mistake was made and that I should return the money ($701). The lady that called me was rude and unprofessional. I spoke with the Sales manager and he was no help either. He treated to send my information to collections. I went to the Brick (565 Hunt Club, Ottawa) in person and the lady at the counter was rude and unsympathetic. I'm not happy with Brick's customer service and I will soon talk to the store manager (Hassan). I will never buy anything from the Brick and I'll make sure everyone I know doesn't either. If the store manager does not resolve my issue then I'm going to the media. Just to add, I'm willing to pay the money but I need an explanation first.
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