I regularly shop at the Puyallup Safeway, and I have been okay with it up until 10/6, when I shopped for groceries. Everything was fine until my 12-year-old son went to the restroom and found urine on the floor. He told a cashier (the one who rang up our groceries, but I'll tell you about her later) and he told me that the cashier said, "It's not my job to clean it up. Find someone else to do it." Just because he isn't a paying customer, he shouldn't be treated like a nobody! Well, anyways, the store was packed, and we went through the checkout line where the cashier who told my son, basically, that an unsanitary bathroom is okay. I made a comment like, It's just too bad that nobody around here can clean a bathroom. She said, and this is verbatim — quot;I heard about this from your son, I don't want to hear it again." She was in a pissy mood and wasn't even watching what she was doing—she rang up my laundry detergent (I bought only one) three times! I pointed it out to her, and she said, Well, if you have a problem, why don't you ring up your own groceries? I threatened to get the manager and insisted that she started over, and surprisingly she did. My son took a candy bar off the rack and handed it to her to ring up. She snatched it out of his hand. At that point, I said I was leaving—after I got the manager. She said that I had to put the groceries back. I walked off, and she followed me. I went to the video and lottery desk to ask for a manager, but whenever you need a manager, they are never around. She threatened to call the police—very funny, as it is NOT against the law to refuse to buy groceries and it is NOT against the law to complain to the manager! She followed me out the door, which at that point, I was about to call the police. She spoke with one of the employees who was pushing carts outside and said, "Oh, yeah, there's that fat b*tch who is making my life miserable!" Needless to say, this was at 6 P.M. And I ended up having to re-do my shopping at Top Foods (the other store that I do my shopping at)—and let me tell you, I had a much better experience there! Not to mention, you don't need a club card in order to save money—if you don't have a club card at Safeway, you're getting robbed blind. Well, I threw the card away 'cause I'll never set foot in a Safeway again! I'll only shop at Top Foods and Grocery Outlet from now on.
-Terrie S.
P.S. —I realize that everyone has a bad day every once in a while, but her behavior was very unacceptable. Since when is it fine to cop and attitude with customers? When is it okay to call your customers a fat b*tch just because they're complaining? Hopefully, the surveillance cameras caught her stalking me out to my car, and snatching the candy bar out of my son's hand. Customer service is not her cup of tea, obviously.
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