I visited Applebees for my Mother's Day dinner with my husband around 3:30P.M. My waitresses name was Billie; who did an excellent job. Upon arriving, the building was very cold. My waitress said that she would let the manager know that I said that it was cold. I had on a long sleeve shirt and I brought my jacket and it was still too cold to eat my meal. There was another couple two tables down from me and the lady had a sleeveless top on and they were drinking coffee. The main part of my complaint is when I asked for the manager; when he came out he went directly to the table across from me and asked that table how was everything this evening. He then left that table and went to two other tables on the other side of me and then proceeded back where he came in. I waited then my waitress: Billie came and asked me if the manager (Michaael Wommack) had been to our table I said no. My food which was a 12-16 inch NY steak w/shrimp topping. The steak was ordered well done and after the first piece was cut it was red inside so Billie sent it back into the kitchen to have it recooked. It was so cold, I decided to get the dinner boxed to go. So after I received my recooked food Mr. Wommack came over to my table.By this time I felt as though I was purposely ignored. When he gets to the table he said "I was so busy and that I was waiting until you were ready to leave." My comment to him was that I was waiting to see how long it was going to take you to come over to our table since I watched you visit three different tables around me and visited w/them twice asking how was everything.
So he just said that he turned down the a/c and I said I know. Maybe he thought that it might be a confrontation. All I wanted was the same courtesy that Mr. Wommack gave the other customers. I always eat at this Applebees because we live 2 1/2 miles from the house and sometimes I just don't fell like cooking. I believe that in the future, Mr Wommack, should learn to treat all of his customer's with the same dignity because thats what I live by; treat people like you want to be treated. Sincerly,
Sharon A. Tate
1012 Drumcastle Lane
Chesapeake, VA 23323
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