Had Verizon contract. Phone quit working @ home, they said they would send rep to chk. Problem continued, called over 40 times. 4 Months later they admitted they had a tower down, and said I needed to buy a $250 extender. I refused. Would not let me out of contract.in April, my home burned to the ground. They still would not let me out of contract. Verizon replaced the tower, came back out (to the burned down home), and said service now worked fine.
Contract finally up July 2012. Went monthly w/Verizzon. Got robbed @ Walgreens. Tried to call 911. Call was dropped before I could give info. Tried again, call failed. Called 1800walgreens w/no problem. Reported to Verizon. They asked me to go back to where I was robbed and "try again". Finally reported to FCC. Verizon called on the FCC complaint, this call was recorded. Verizon attempted to give a totally different account of what had happened, and their response.