I was a Verizon Wireless customer for almost 4 years. I had great service. Then, starting in Jan 08, my phone started acting up. Everyone could hear me, but I couldn't hear anyone about 1 minute into the call. I patiently called Verizon up to see what was going on. Im told its my phone (Motorola RZR). I go to their office, buy a new phone.
A week later, same problem, I cant hear anyone. I call Verizon, they say its my phone and take it back for a new one. I go wait an hour in their office, get a new phone. Same day-same problem. After a minute, I cant hear anyone. I call verizon. They get tech support on it - its my phone again! I go back to the office (45 minute wait this time).
Get a new phone. Guess what? Same problem. I call Verizon and speak to tech support. It has to be a tower. No, it's your phone. I have to add also I'm in construction and MUST have a working phone. I go back to Verizon. They are out of the Razors. They give me a Chocolate. Guess what? -SAME PROBLEM. I call tech support. Its my phone. I go back to Verizon, get new phone.
To shorten things up, I go through this same crap for over a month. Constantly running back and forth to their office and talking to tech support. Not to mention screwed up calls and MAJOR frustration. Finally I've had enough. They refuse to fix the problem or release me from my contract. Also, with the new chocolate, they extended my contract by two years.
I transfer my number to a new carrier (that works) and am now being harassed for termination fee and charges on phones that did not work. I am now also in collections (ERS Solutions) who call me constantly and harass me to"pay the money I owe". PPL - stay away from Verizon. They want nothing but to frustrate and screw you. "Can you hear me now?"
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