Complaint / Review
Home Depot
Online Air Conditioner Order Stuck Pending After System Error

Please update your transaction for the air conditioner I purchased online with PayPal. At an unreasonable time in California on Sunday morning before 9 am, a Home Depot woman named Kirby (ID 55340) from Louisiana called. She woke me up and then provided terrible customer service, and said her boss Craig told her to do that. She was telling me to cancel the order and order again. I told her it would most likely be resolved by Tuesday and to call me back then. I had to insist she do so.

Please have someone else from your company call me back and tell me this is resolved. I ordered this with PayPal on Saturday, 4/14/12: an LG Electronics 11,500 BTU 115v Through-the-Wall Air Conditioner with Remote and a couple cans of foam filler. Below is an error contact message your system sent me. PayPal shows this order is pending. Please complete this order. PayPal has been notified to complete the order. If your IT system failed, please get the right person (not Kirby) to update this order status.

Here is the error from an email called "Attempted Contact":

An error has occurred: Error Code Message Target Servlet Name 500 com. Ibm. Commerce. Exception. ECSystemException: The following command exception has occurred during processing: "java. Lang. NumberFormatException: For input string: """.

Root Cause: com. Ibm. Commerce. Exception. ECSystemException: The following command exception has occurred during processing: "java. Lang. NumberFormatException: For input string: """.