There are 5 charges to my credit card and no order ever went through. I tried placing an order on ULTA.com on Sunday, 2/14/10 and it came back to the confirm order page and pressed the confirm order a 2nd time to have the same thing happen. There was never an error message. I sent an email out Sunday night asking for help and sent another one out Tuesday morning. I have not gotten a response to either. I called the.com help number and the rep told me that it would take 3 days for the charges to come off. He told me to call customer service which I did and Barbara (customer service) told me I would get an error message and everytime I hit the submit order button my credit card would be charged! She tried to place the order and it didn't go through and I said how did you know? Did you get an error message and she said no! She told me to call back later and try to place the order when it wasn't so busy. What??? I have had the worst customer service ever! Very disappointing since I have ordered from ULTA before.
0 comments