Usacomplaints.com » Electronics and household app. » Complaint / Review: Magic Jack - I returned their product but they say refunds are for credit card purchases only but NOT for debit cards, and. #851735

Complaint / Review
Magic Jack
I returned their product but they say refunds are for credit card purchases only but NOT for debit cards, and

I signed-up for Magic Jack's 30-day money back guarantee on the internet which totaled $81.64 which I payed for using my debit card (Magic Jack offers no PayPal options!) but then they said there was an additional $19.95 payment required to keep my old number which certainly wasn't clear from the onset. I did NOT like Magic Jack so I returned their Product within the allotted 30-day trial period and I immediately made arrangements to get another phone provider—but Magic Jack has now charged me $31.44 to get my own number back! They now claim the authority of keeping my original payment (s) because I used a debit card instead of a credit card!? Magic Jack is currently doing business on a global basis and they advertise their product almost everywhere one looks so hopefully they might be persuaded to do honest business because of their high visibility? If Magic Jack refuses to return my payments how might I file a more serious complaint? This can't even be legal!!


Offender: Magic Jack

Country: USA   State: Florida   City: West Palm Beach
Address: P.O. Box 6846 West Palm Beach, Fl. 33405
Site:

Category: Electronics and household app.

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