We joined Sprint in April and have paid approximately $1,500, for wireless phone service since then. Beginning in September / October I began experiencing problems with basic phone service. We were informed of the outages in the Roswell, NM area during November 22 to January 12. Sprint even posted a public apology on their website addressing their commitment to resolve interruptions in service. Unfortunately we never restored dependable cell phone service with Sprint. This has had a significant impact on our family. I care for my children and newborn baby at home, yet I was rendered incapable to communicate with anyone.
The significance of this is that I have to be able to call for help in the event of an emergency. With the undependable service I had, I constantly worried I would be unable to call help when it was imperative. Or to call my husband to inform him of any problems, he was also unable to call during the day to check on us, or ask if we needed anything for him to bring home.
We applied to become Treatment Foster Parents, and had already completed most of the training and were preparing to be licensed in the month of January. Yet due to our poor cell phone service and communication, we were denied. Due to Sprint's intermittent service, we were prevented from becoming licensed until we have established fully reliable cell phone service. Therefore, effectively diminishing income we were anticipating. This also contributed to the deciding factor of canceling our service with Sprint. If you need any further reference of this I can send my denial letter received from the Treatment Facility.
Sprint is charging us cancellation fees, as well as full billing during months of publicly announced outages. We attempted to resolve this issue with customer service, but was informed that credit could only be issued if we stayed as a customer with Sprint. Yet I am aware of other Sprint customers having been offered a release from their contracts without penalty due to the same issues. They were shocked to see my bill and charges, wondering why I was not granted the same level of assistance they received.
Sprint contractually obligated me as a customer, and then failed to provide reliable service. We experienced prolonged service issues that negatively impacted our holidays, income potential, and robbed our basic realistic expectations for dependable service combined with poor customer service, that offered no clear resolution. Ultimately this became unacceptable when other companies are providing suitable service to the Roswell area.
I requested for the termination fees be canceled, and the last month's bill be credited since no other credits were applied to our account since October. Sprint has ignored all letter's and requests.
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