I located the control box I needed on their website that would easily repair my TV, but was out of stock. Therefore, I paid an online tech to troubleshoot which of the parts in the control box was bad. Note that I am an owner and seasoned technician in the plumbing and heating industry which makes this a real simple proceedure.
I find the black power supply board on their website and simply clicked on the image, and completed the order. When it arrived, it was a green main control board.
When I called, I was told that they sent the right part that was ordered. I looked at the records and found that they were right, but it was obvious that the website must have caused the mishap. I checked the website and found that a couple of things had changed so I thought that maybe they had the wrong image that caused to bring up the wrong item number.
I told them I clicked on a black supply board image and it must of ordered a green main power supply board. They said that I had to review the order before it was purchased and I should of noticed it then. Also, I was told that the computer or website order can not be at fault and that if it did make a mistake, I was the first time it ever happened to.
So I asked if humans input the information that allows their website's existance. She replied yes. I said, "Hello! Here's why this may have happened!" and showed her of an error of duplication product number with different descriptions on their site. I said, "Human error is OK as long as it is accepted and corrected. No big deal."
They refused to replace my part. They are simply blaming me, but I know what I needed, knew exactly what to order and ordered it. This is not my first website order. I admit that I may have overlooked the error the site made before ordering it, but the error started with them not me.
Bad customer service! This is a company that uses you to cover their mistakes. I own my own company and give a full return with a certifacte for future business when we make a mistake because we are not perfect. But we try!
BBB complaint next, then their state business regulations department and whatever else needed to obptain my loss of additional costs to their mishap.
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