My wife ordered a tailgate on line. The tailgate arrived, and we soon found that Toyota makes two different tailgates, one for double cab and one for extended or single cab. D&H auto parts website said the tailgate was for a 2005 Toyota Tundra standard bed. Upon contacting D&H the first person we spoke with was not aware of this either, and quicly fixed the website. We had further conversations with the "error department" and were told the OEM part number was listed. We were supposed to decode the OEM part number and identify that this part would not fit our truck.
How on earth are we supposed to know the OEM part number was incorrect, let alone Toyota makes two different tailgates for their pickups? I, as most people do, rely on the description of the product and do not verify the OEM part number prior to ordering. Again, other than a salesman or parts employee who is going to know two different tailgates are made?
The VP/General Manager Austin Smith became involved, to which he reiterated that the OEM part number was listed. He also indicated that since our order was 30 days old he could offer a pittance refund not including shipping the tailgate back to them. We ordered the part and waited two weeks for a reply from their "error department", only when my wife called them back did they decide our order was worth the trouble to handle. It took another five days to get the decision from Mr. Smith that we should have known the OEM part number would not fit our truck. All in all the "30 days" included Christmas, New Years, delivery time, and their "error department" not responding. The 30 days was their delay, not mine.
These excuses led my wife and I to cease contact with Mr. Smith and recommend to everyone to stay away from D&H auto parts. There are far too many auto parts retailers both on line and locally to hassle with this company and their poor business practices.
To summarize: It is my fault for not decoding the OEM part number or not knowing Toyota makes two different tailgates and since their company delayed in handling this situation I am out the money for a tailgate I can't use.
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