Complaint / review text:
I am a seller on Ebay. I sold a "Trail of Painted Ponies" pony. It was perfect when it was shipped - and wrapped in over 4 ft of bubble wrapped - shipped via USPS Priority Mail with Insurance. It arrived broken due to shipping. I offered partial refund even though it states in my auction: "No Refunds No Return" and "Seller NOT Responsible for Items Once Shipped - Insurance Recommended!" I FAXED my Photos and Emails to Paypal after I PERSONALLY esclated this to claim to have them look at it. I know I don't owe the buyer anything - she should file claim with USPS since she bought insurance yet she refuses! Paypal emailed me tonight telling me they are issueing the buyer a full refund and she has to ship it back to me. Excuse me??? They never looked at my evidence... They automatically sided with buyer. They never protected the seller-me! Now im out the money - the item can't be sold since it was broken during shipping - and am screwed! Im pissed!