They have done a fake call from (212) 673-4067 and charged us 199.99$ dollar. My computer was suffering from start up problem, I was unaware as my power cord was not properly plugged in. They were knowing this but they cheat us and charged us the money. ...
I purchased one month guarantee to rid my computer of all viruses. The first time was on 12-12-11 when purchased. Virus was not gone noticed within 7 days but do to holidays and knowing I had 30 days. I didn't call back until 1-4-12. A different Tech tried removing viruses. Immediately within 48 ...
I had equipment installed by Geek Squad in April. I misplaced the bill and just found it. I call customer care. They refused to discuss the extremely high charges with me. Even though I found the items on line for less than third the price they charged. I am writing this in the hope of saving ...
I hired Best Buy's "Geek Squad" to simply remove a virus from my computer. They never read me their disclaimer. They tape recorded our conversation without my knowledge or consent, a felony in the state of California. He assured me that my files would not be in danger. Yet, they deleted ...
Hired Geek Squad to come and simply transfer some photos from old, infected computer to brand new computer. Agent Hazelwood offered to also transfer everything from old computer to new computer (transfer hard drive) - I told him "NO" - do not want to infect my new computer. He said it was ...
Do not use Geek Squad for anything! I made an appointment to have my computer serviced for 10 am Mon 1/2 A week before. They called 3 minutes before the appt. And canceled it. They have a policy if YOU don't give them 2 hours notice of a cancelation, they charge YOU! I lost a days pay and a ...