Best Buy in South Salt Lake have the WORST CUSTOMER SERVICE I have ever experienced. I bought a refrigerator, over the phone, for my 80 year mother-in-law, since hers went out. I bought it Nov. 20th. They delivered a BROKEN refrigerator Nov. 22nd. She went without food and necessary items over Thanksgiving. She lives on a very limited budget. Best Buy sent out a repairman that told her that the refrigerator didn't have coolant, etc... And would be replaced. After many phone calls and belittling my mother-in-law they finally agreed they would deliver a replacement on DEC. 7. I called them and they were able to move it up to Dec. 3. During this time, she kept her refrigerated item out on her balcony. She missed the delivery men, when she had to run an errand for her disabled daughter, that lives with her, for 10 minutes. Best Buy told her they would deliver it on Dec. 9. She pleaded and begged and they told her that it would cost her $69.00 to deliver it any earlier. My sister-in-law called and got someone to deliver it within an hour. However, the damage was done. Best Buy had succeeded in making my mother-in-law feel powerless, abused and taken advantage of. I called and asked to talk to the General Manager (GM) on Dec. 4th... No call back, I called Corporate and was told the GM would get back to me within 3-5 business day... No call back. Yesterday, I called Customer Relations (CR) and was told the GM would get back to me in 5-10 minutes, no call. I called CR and told them I wanted to hear from someone OTHER than anyone at the S. SLC store. Jeff, that is head of Delivery at the Best Buy in S. SLC called me 2 hours later and let me know, he couldn't do anything but he would talk to his GM and get back to me. Jeff called me today to let me know he talked to his GM and if my mother-in-law doesn't have food by Christmas, she should call them back and they will see how they can help her out. Still no call from ANYONE other than Jeff
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