Myself and a friend bought merchandise from Fry's Electronics in the San Francisco Bay area. We both bought walkie-talkies based on an advertised rebate from Columbia Telecommunications Group. Neither of us have received rebates.
From reading the other usacomplaints.com here, I'm glad I haven't received rebates - I'd hate to also be out the bounced check fees!
Once the 14 weeks for processing had passed, I called them regularly. For a while, they were answering their phones and I was told each time they were backlogged with rebates and that the rebate program had far exceeded their expectations. But that my rebate was in their database and scheduled to be sent "this week." They even went so far as to give me reference numbers on both my rebate and my friends.
Now I get now response from the rebate center. Business hours or off-hours, it doesn't matter. I get a message saying the voice mailbox is full. Today I called their corporate headquarters and asked for the person at the company responsible for rebate programs. I was told the only responsible people are at the 800-889-7434 number (the rebate fullfilment center).
When I pressed for a person within the company, I was promptly hung-up on. And it wasn't an accidently hang-up. She said, "There is nobody here that can help you, good bye."
I have filed a Mail Fraud form with the United States Postal Service. They base investigations on the number of complaints. So go fill out their form! You can find it through the USPS site at https://www.usps.com/postalinspectors/fraud/MailFraudComplaint.htm. It might be too late for us, but if enough people fill out the form, maybe we can stop them from continuing to rip people off via the rebate scam! It only takes a couple of minutes to file the report online.
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