Telephone technician misdiagnosed my problem. Dispatched a service call because he said their "switch" was bad. Told me it would take 3 days to get tech to my house. Did not advise me that there would be a service charge of $85.00 (which is outrageous for any cable company) In the mean time I fixed the problem myself but It was due to their equiptment.
I bought my own router to fix the problem. I thought the old router was theirs so I had the tech come to my house anyway to get a new company supplied router. I was told after 90 days I own the router, so they charged me 85.00 to basically do nothing. I appealed to their management and was told too bad you have to pay the service. I would not pay it so they threatened to disconnect my Video, internet and phone.
I cancelled my phone and now use my cell with wireless router supplied by Verizon and saved myself $20.00 Per Month. Thus they got thier 85.00 but lost 360.00 in phone fees they would have gotten had they cancelled the 85.00 charge. How stupid can a business be. They basically have a monopoly in our subdivision because the banrupt builder signed a sweetheart deal to get money from US. No other cable company will come in here because the fees are included in HOA.
Also I am cancelling their video service as soon as I can arrange for a Dish. Then I am going to cancel my internet and use a hot spot router. This will save me about 25.00 per month. Anyone faced with moving into a subdivision that only offers cable, internet and phone from "Beyond Communications" Don't do it. They will lie and cheat you just like they did me. They have poor equiptment and non-existent customer service. I am writing to the BBB, Az dept of utilities and the Attourney General to shine the light on their ineptness. Hopefully they can look into this monopoly.
Beyond Communications — Don't ever use them.
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