I ordered a 60mm lens and later received a phone call saying they didnt have that lens, but a for $100.00 more they had a BETTER lens and they could get my order out that afternoon. I was in the middle of picking up my son from school and caught of guard and responded, ok whatever. *assuming* I would just exchange it if it wasnt what I wanted since I didnt order that particular lens.
No mention of "all sales final" during my entire order process, not during the phone call, not on any of my receipts, NOTHING. He did not say at all "this is NON_REFUNDABLE" What scammers!!!
I email customer service very nicely and her 4 word response to me was less than professional. I then ask for her supervisor, I called "steve" and he proceeds to talk over me the whole time spouting no returns no no and I get frustrated because he is not listening to me! I was UPSOLD and not informed about a no-return policy. He hangs up on me. I call again, he hangs up. I call again, he hangs up. I call their California office number, he answers and says this is "jeffery" I say, May I speak... And he cuts me off and says he is not talking to me, conversation over, have a nice life and hangs up on me again.
Im so livid im shaking. This is a $500.00 lens that I do not want and did not select to order.
I have submitted a dispute with American Express and I plan to do a lot of praying that they see how I was totally railroaded. I also plan to contact the BBB.
I should have googled them first, there are hundreds of complaints on them. I know better!!! Shame on me.
Buyers beware!!!
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