Assurance Wireless did not return my money order of 29.99 for the Kyocera Loft phone after telling me that they dont recieve money orders. For days and days, I could not get through on the automated voice system to speak to a representative. When I finally did talk to them, that's when they told me that i was supposed to use a debit or credit card to purchase the phone or go up to the Virgin mobile store. I went up to the store and they told me that they never let customers purchase that phone for 29.99 at the store. Everything was a complete lie. Whether they recieve money orders or not, they kept mines since it was made out to them. So i must be credited for that phone, or they can just send me one. Something needs to be done. I am an unemployed individual that is in need of a cell phone.
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