I have never in my almost two decades of running a business encountered a company as incompetant as Dell. I ordered a desktop computer through dell.com only to have a series of blunders and mistakes made by sales representatives that occurred over the course of six weeks. Dell cancelled my order three times because of their own errors! I can't tell you how many hours I spent on the phone getting transferred to such departments such as the "Parts" department to be connected with someone on the other end of the phone that barely says anything else other than, "I'm not sure what I can do about this."
And, to have someone offer to send me coupons for future purchases was the straw that broke the camels back. I have never been treated so poorly as a customer and never have dealt with a company that has no regard for their customers. I never recieved my computer, never recieved any return phone calls from my sales representative, never recieved any compensation, never recieved RESPECT. Unfortunaly for Dell I purchase many computer systems as well as my family's nationwide business. Do you think that I would ever recommend Dell? Never!!!
0 comments