I had to write you about my recent experience at your store in Olathe, KS. First of all, I should say that I try to avoid shopping at your store at all costs because every time I have shopped here I have bad experiences. Either the coupons I've brought in don't work, the people working are incompetent, or you are severaly under-staffed and it takes forever to purchase an item because you have one cashier in the middle of the afternoon on a Sunday. This recent trip I went in to buy an infant car seat. I had a coupon for 20% off. I haven't been to your store in a year and I was hoping things had improved but unfortunately they had not. When I went to check out, the cashier informed me that I could not use the coupon because I didn't have it lined up properly and the bar code was missing a number. I asked if they could still apply the 20% off because I clearly had their store coupon. They said they could not because they didn't have any way to do this. I asked if they had a kiosk with internet that I could pull up my coupon and they could write the number down, they did not. So a customer in line (which the line was so backed up because they only had one person on registers) offered for me to use her coupon. At first they said no but then after we debated with the worker she agreed to let us do this and applied the 20%. It was such a hassle and so much more complicated then it needed to be. BRU is a place I generally avoid because there is always hassle involved when I buy things there and I am an easy going shopper. I don't understand how one store can make so many people so angry. I don't know anyone (and I know a lot of moms) who say they love shopping at BRU. If you can buy the baby items you need from Target or Walmart or somewhere else, do it! BRU does not have good customer service, they clearly don't train their employees well nor do they have good coupon policies. I would not shop there and go to stores who are customer friendly!
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