I never complain or write reviews about companies; however, due to my recent experience with www.circuitcity.com and their CS reps I had no other choice.
This complaint is in regards to Order #F6851926
In all my years of buying electronics I have NEVER experienced customer service as rude, unprofessional and unethical as my last experience from www.circuitcity.com. I HIGHLY urge you to read this review before purchasing anything from them.
On 8/18, I purchased an LG 60PZ550 60" 3D Smart Plasma HDTV for $899.99 ($978.99 with S&H) with a coupon code for $500 off. The order went through and I received my order confirmation e-mail instantly. Two days later, I had not received a shipping confirmation so I checked up on the order and it said it was still "under review". So I call up and was told that I needed to verify my CC information which I did and the CS rep said everything was order and it would be shipping out immediately. Two days after that I still had not received a shipping confirmation so I call back (again) only to find out that now they tell me that the TV is now on backorder and they are going to discontinue the style number. They said I should have received an e-mail about this which was never sent.
Here is the best part...
The CS rep (John - 1-800-955-1888, ex. 5890) then tells me that because of this inconvenience they would offer me another model (Samsung's UN60D6400) for $1149.99. I told him that I'd have to do research on the model and asked if I called back if the price would still be available
to me. To that, I was told, "No problem, of course.". So, I do research then call back to order the Samsung model and everything is going good until a "manager" named William (ex. 2931) tells me that they cannot honor the price that was quoted to me because it was a "misquote". He then tells me that he can give me a discount on a TV which costs upwards of $2,000. When I told him I wanted to keep it in the $1,000 range he told me I was "out of luck, then".
Since then, I have called "William" five times, left numerous messages and
have even spoken to another manager, "Bridget - ex. 2993"; however, no
one has called me back.
Instead of honoring their pricing (twice, mind you) I am now stuck with absolutely nothing. Not to
mention the fact that they tried to upsell me on a higher priced TV AND said that I'd still have to pay S&H on the order.
So, if you're looking for a company that won't honor it's prices, tries to "bait and switch" you into other products and won't return phone calls, by all means order from here.
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