I had a difficult time receiving my rebate from Envision. I see many more have had similar problems. I was persistent and it paid off. There are a few simple steps to take to be sure whatever reason they come up with, you have a back-up paper trail to resend info.
First, make a copy of ALL papers and the UPC codes on the box that you must cut out to send as proof of purchase.
After waiting the allotted time, I went to the rebate status website and found they had no record of my original request. I was told to fax or re-mail copys of all my information again. I chose to fax it, I had copies of my sales reciept, rebate form, and the required UPC.
I soon got an e-mail telling me my claim was denied because I did not send in the original UPC, a physical impossibility since I submitted by fax as Envion instucted. We went back and forth for a few days, each email coming from a differnt customer service "team" department. Finally one assured me my claim was being processed.
I still received a reject postcard at the end of the next processing time, but with another email I found out my check was in the mail and sure enough, 3 days later it arrived in my mailbox.
My point is, keep copies of EVERYTHING you submit. Be persistent, check on the status of your order, and don't give up. Eventually you will win the battle.
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