In March I bought an envision monitor that supposedly had a $50 rebate and a $20 additional rebate. I submitted the rebates (in the same envelope as instructed) in Mid-April. I received an email confirmation that one rebate had been received. I checked the status and there was no mention of the $20 rebate.
After emailing customer service, I was told to fax copies of the claim to them. I did the next day (end of April). I checked the status later (on May 5) it stated that the claim was received after the due date (May 15). I emailed them again and was told they would correct it. They never did. After many more emails they are now processing a $20 rebate for me. The $50 rebate check still has not been received.
When I called to check the status on June 25, I was told it was already mailed. I received an email confirmation on July 8 stating that it was mailed on July 6. Eleven days later, I still have not received it. Customer service wants me to wait 30 days and then they will reissue the check (and I'll have to wait another 3 months to get the same runaround again). THIS IS FRAUD! I will NEVER buy another envision product.
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