My partner and that I bought 2 HTC Thunderbolt smartphones from Verizon (April 2), obviously you've to signal a 2 year. Agreement to obtain the reduced price for that telephones. We invested $200 each for that telephones. Effectively the 2 weeks they offer you to stop or return the telephones, they worked very good. On May 12th, there is an update sent, and so I believed excellent the telephone is likely to be much better than before. Well this update created them power-down and restart just about every day. And often many times each day. Each time we visit Verizon or email them, we simply obtain the runaround. We ceased in at Verizon in Warsaw, In. As well as the Consultant stated that the update had been pressed out today and we ought to have it in a few times. He also did a master reset on my telephone stating that using this method it might drive the update to my phone faster. Well this didn't provide the update to my telephone. I arrived home and sent the Greater Business Institution which is my mail for them:
Our title is Exotic and that I possess a severe problem that we have attempted to solve often with Verizon Wireless by mail and starting the shop.
On April 2nd I bought 2 HTC Thunderbolt mobile phones in the Warsaw, In. Verizon shop for myself and my spouse. We've had difficulties with the telephones nearly because the start. The issues are: Rebooting, closing down and freezing. Every time we contact them or get into the shop, the problem is not solved. The very first time we went in using the issues, they stated that we were the first ever to protest about that, the Verizon Consultant required my partners telephone and looked over the applications onto it and stated that among the applications will be the issue, therefore he got it down. Well this didn't support whatsoever. The 2nd period I went in concerning the problems the Consultant appeared it-up online and discovered where everyone was worrying regarding the issues. All he did was set an email on my consideration declaring my criticism. My partner went in another period and also the consultant informed him it'dnot do worthwhile altering to some other Thunderbolt, that lots of everyone was getting the issue also it was a application issue plus they are focusing on a repair. We went within this morning, July 5th and also the consultant informed us the same but informed us they have been pressing the program update for some times and we ought to obtain the update per dayapproximately. He also examined my phone for improvements and there have been none, therefore he explained perhaps if we perform a master reset about the phone then look for the update it'll be pressed to my telephone. Well I passed my telephone to him and he experienced what it required to complete the master reset, then he finished all that must be completed and examined for that update, there is none. Since I have have now been house, I likewise have been examining, none is located! Well it has been thus annoying to us, we requested about getting away from the agreement because of the issues and just how unhappy we're with Verizon Wireless. The consultant today informed us we couldn't split the agreement without paying $350.00 per point, we've 2 outlines, ($700.00).
They provide you with 2 weeks simply to stop your support or change telephones. Effectively the issues did not begin during this period, so we were and therefore are secured in to the agreement together for just two years.
Is there whatever you may do to assist us simply get free from this agreement from their store without spending this kind of ungodly amount of cash.
I'm giving you what I've delivered to Verizon customer support and also the reaction I received back.
Our first mail to Verizon:
On April 2 I joined a deal for support with Verizon wireless. We bought 2 HTC Thunderbolts using the 1400 minute. Strategy. The telephoneis have experienced several problems, rebooting, closing down and freezing. I'm very disappointed with this particular. It's been just a few months nowadays since I have began this company. I'd prefer to get free from my agreement without having to be punished having a large cost. I do believe I ought to have the ability to get free from the agreement and return the telephones and obtain my cash back. After all of the telephones do not work correctly. I will maintain the center of a discussion also it turns down, then it's difficult to have it began back-up, or it reboots. I will even be utilizing an application also it stops, then I've to draw the battery. I'm attempting to discover when there is a way we are able to solve this problem? Or even I'll proceed and obtain authority from my lawyer
Please reply
That Is my next mail to Verizon:
On April 2 I joined a deal for support with Verizon wireless. I bought 2 HTC Thunderbolts using the 1400 minute. Strategy. The telephoneis have experienced several problems, rebooting, closing down and freezing. I will maintain the center of a discussion also it turns down, then it's difficult to have it began back-up, or it reboots. I'll occasionally not really be utilizing the telephone then have it out and contains closed down and never actually recognized the telephone had turn off.
I sent HTC using the problem of rebooting and closing down, they simply offered me suggestions about a repair for this, none function. I've experienced the Verizon shop in regards to the problem using the telephones, they simply tell consider third party applications down and perform a master reset, it doesn't work. They likewise have stated that lots of individuals have had this issue and that I am caught using the telephones, because of the agreement. Is that this truly the method Verizon moves about their company?
I'm extremely disappointed with this particular. It's been just a few months since I have began this company. I do want to get free from my agreement without spending an earlier termination charge. I do believe I ought to have the ability to get free from the agreement and return the telephones and obtain my cash back. After all of the telephones do not work correctly.
I'm attempting to discover when there is a way we are able to solve this problem?
I'll even be delivering the Greater Business Institution this notice concerning this problem.
Please reply
After I sent the BBB the e-mail I delivered exactly the same onto Verizon so that they might realize that I did so document a using the BBB. This is actually the reaction from Verizon:
I'm really sorry to understand of one's discontent along with your HTC Thunderbolt products. Our name is Roy and that I know how annoying it's whenever you must-visit numerous various stations (shop, then email) to solve a scenario, as well as for that I apologize. Your Worry Free Promise offers you 2 weeks in the day of purchase to come back your telephone for almost any cause and stop your support without any fee. As our documents show now framework has terminated, we don't find a way to consider the telephones back and stop your providers without any charge.
I view it mentioned inside your consideration that you simply visited the shop area on Thursday, July 5 after publishing this email. The consultant there experimented with confirm whether a brand new application edition is nevertheless readily available for your system, and at that time it wasn't. I also could guarantee you that HTC is actually working feverishly to build up and effectively check new application to solve the problem, within an energy to obtain it pressed out to affected clients. We enjoy your endurance while this area has been created and authorized by our gear group.
Thanks again for the mail concerning the ongoing utilization of these HTC Thunderbolt products. I really hope you proceed to obtain the “Contact Us” portion of verizonwireless.com
A choice to solve any problem you might go through the very first time you email us. We enjoy your company and thanks to be a respected Verizon Wireless client.
Truly,
Roy
Verizon Wireless
Customer Support
While you may continue reading the reaction from Verizon, Roy is declaring that they're focusing on a repair. I've continue reading several articles the repair was to occur July 30th, nicely there is stillnot any. The Consultant within the Verizon shop in Warsaw recently stated that there is a repair, however it has not managed to get to the telephones however. Well I believe Roy had it right which is still within the ingredients and never finished yet. Our criticism is the fact that Verizon retains one to a deal for just two years-even if your telephone isn't functioning correctly. My partner employed his telephone for function, nicely the telephone isn't trusted. I believe Verizon must stop the agreement and return our cash for that telephones.
Sandy
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