"The Kitchen From Hell Project." I purchased kitchen cabinets, countertops, and the installation of the cabinets and countertops from Home Depot on August 9. We paid for the entire job in full on August 9, but our kitchen was delayed for over 5 months by Home Depot. As a result, we were not able to use the kitchen at all during the entire holiday season because we had no cabinets or running water.
Home Depot measured the space incorrectly not just once but 3 times, causing the cabinets to be re-ordered 4 times. Home Depot also ordered countertops that did not fit the space and then told us we would have to pay the re-stocking fee on the original material, which was ordered by Home Depot.
Our cabinets and countertops were just completed in January. We received an invoice for the cabinets purchased on August 9, but we have not received an invoice for the cabinets or countertops that are actually installed in our kitchen, which are different from the original order. We have fewer cabinets and a thinner countertop due to Home Depot's measuring errors. Although we have fewer cabinets and a thinner countertop material, we have not received a reduction in the purchase price.
I have made numerous phone calls to Steve Andognnii, the store manager, as well as the management staff of Home Depot, and received no response to my requests for corrected documentation or refunds due to the delays caused by Home Depot.
Although it may appear that Home Depot is a reputable business, our experience has been that Home Depot does not stand behind its products or services.
So, buyer beware: a membership with the BBB does not mean that the company will actually deliver the goods or services it is paid for.
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