"The Kitchen From Hell Project." I purchased Kitchen Cabinets, counter tops and the of the installation of the cabinets and counter tops from Home Depot on August 9. The entire job was paid for in full by us on August 9 but our Kitchen was delayed for over 5 mos.By Home Depot. As a result we were not able to use the kitchen at all during the entire Holiday Season because we had no cabinets or running water.
Home Depot measured the space incorrectly not just once but 3 times causing the cabinets to be re-ordered 4 times. Home Depot also ordered counter tops that did not fit the space and then told us we would have to pay the re-stocking fee on the original material which was ordered by Home Depot.
Our cabinets and counter tops were just completed in January. We received an invoice for the cabinets purchased on August 9 but we have not received an invoice for the the cabinets or counter tops that are actually installed in our kitchen which are different from the original order. We have fewer cabinets and a thinner counter top due to Home Depot's measuring errors. Although we have fewer cabinets and a thinner counter top material, we have not received a reduction in the purchase price.
I have made numerous phone calls to the Steve Andognnii the Store Manager as well as the management staff of Home Depot and recerived no response to my requests for corrected documentation or refunds due to the delays caused by Home Depot.
Although it may appear that Home Depot is a reputable business, our experience has been the Home Depot does not stand behind their products or services.
So buyer beware, a membership with the BBB does not mean that the company will actually deliver the goods or services they are paid for.
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