I had Direct TV installed 12/13/03 by Prime TV. There was no rebate form with the materials the installers brought to my home.
I have called three times for the rebate application to be sent to me. I was told on 2/13/03 that it would be sent within 7-10 days. I called 12/29/03 and 1/10/04 trying to get the forms. Each time I was told I would get the forms in 7-10 days. Today is 1/27/04 and I still do not have the forms I need to request my rebate of $89.00. I keep calling them at 1800-395-5899.
Sometimes I can get a customer service rep after 30 minutes or so. I am often put on hold, directed to the wrong department, or simply hung up on.
They promised me the rebate and I want it.
My system was installed by ArtB-Mississippi2 (1877-793-2174), in association with Omega International Communications, P.O. Box 240369, Eclectic, AL 36024, 1-800-410-4559 (www.OICInstalls.com).
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