On Saturday 12/18 I was shopping at Frys electronics in Fountain Valley to buy a Samsung Camcorder which was on sale at $119.00. There were only 3 items left over in the store, 2 items were returned by the customers and the other as the sale person stated that it is brand new in the box. I have also asked for the return policy if the item is not satisfied then I was also told by the sale person that, the return policy for this item will be 30 days with no penalty and there is no charge for any restocking fee. This camcorder was handed over to me at the cashier where I paid for and it was placed in a bag with another sticker 15% charged will be applied when open box and another sticker said return only acceptable within 15 days of purchased.
When I went home then noticed that, there is 15% charged for the return and not as the sale person said then I called the customer service for returning next day without opening the box. At the returning reception they opened this box then let me know that, the item inside has been used, it is very surprising me. I also requested to open another brand new box to see and to compare because I believe that, the other box will be also the same with placing another return item inside also, Frys refused my request to open another brand new box. However, they claimed that the box has been opened from the bottom while the security seals were not broken on the box, I also requested to see the sale person to match with the information on the day for sale this item. Again I was also refused by Frys employees to let me see the sale person.
However, there was the return item which was placed inside the box already with the stickers placing on the box, it looks like the brand new item never been opened that I believe, therefore if opening the box or not then I will still be charged for 15% restocking fee when returning. At the same day of returning the camcorder to the store, another customer behind me told that, he has also been ripped off by this store before for the same purpose and nothing we can prove or any evidence to sue them.
Because of many returning items on hand so that Frys electronics today never be honored to their customers, they try to resale all the returning items overstock, it against the consumer laws to protect the buyers and customers BUYERS BEWARE WHEN BUYING ANY ITEM STATES WITH 15% RESTOCKING FEE AT FRYS ELECTRONICS, REQUEST SALE PERSON MUST OPEN THE BOX TO SEE INSIDE IS THE BRAND NEW ITEM OR NOT BEFORE LEAVING THE STORE
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