This company is a prime example what happens to service when companies move their customer service overseas to save a buck. I am so sick and tired of talking to someone who calls himself Bob, and can barely speak English. Mostly they are located in India, or some other country. Straight Talk has to be the worst I have come across. I purchased a phone from them as it seemed like a good deal. The phone was OK, a little pricey, but the reception here was the best I had experienced here. I live in a mountainous region. However, trying to get an answer or helpful info from the customer service is impossible. I have spent hours on the phone with them trying to explain that I was returning phone for a refund. I would not recommend this company to anyone. I went bank to my prior cell provider. We'll see if I get my refund, will keep you posted.
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