Straight Talk is an absolute failure. The company's website has always failed to deliver the needed information I requested. I can never contact customer support. The customer support people are general English as a second language type of employees and it is very hard to communicate.
This service was too good to be true. As my father always said, if it is too good to be true, it is. Well, this is the second time my Straight Talk phone has not had service after I have added my service card. I wish my wife and I had stuck with our AT&T cellular plans. I have been on hold for over an hour and my wife has been on hold well over two hours on our other land line. This is a good example of where a company is not scalable and has failed to support their customers. I hate to see such a promising endeavor fail. I have been wronged, as a customer, by not being able to talk with customer service for hours.
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