I also got taken by hughesnet. We don't have anything else where I live. We barely have cell service and can't get any help with that unless we are willing to pay for upgrades.
I called Hughesnet to complain and wanted to talk to a cutomer service person and there is no way to get to anyone. I Kept getting sent to India. I told them I wanted to talk to someone in the United States and they told me I was talking to someone in Tech service in India and that there is no way to transfer me to anyone in America. I told them again that I wanted to be transfered back to customer service in America and he said there was no way he could do it. I Said with all this technoligy there is no way to transfer me bact to the States, he said thats right. I was so mad I hung up and called back and tried a different extention (to change my service). I figured that would get me customer service in the states. When the person answered. He said his name was Kevin. I asked him where he was. He said India. I tried every way to get someone in the states and only got someone in India. Is that where this company located. If so that is probably why the service is so bad. I can't even get faster service since it got to the 200mb or whatever at least 2/3 months ago. That's when I
found out about that FAP or what ever it is. All I know is when I first got the service 13 months ago I didn't have this problem.
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