I got the straight talk pre paid cell phone in dec. I have had no problems until I started to travel to different states. I traveled to Ky to see my son, and the whole way here I had good service until I got to Ky and then I didn't have any service. I called straight talk to find out why and they informed me that I could not use my cell phone in any other state other then the state that I bought it in. But I had no problem with service until I got to Ky and I traveled through 3 different states. So I knew they where just trying to get me off the phone. After the first representative couldn't help or speak english I got transferred to another representative that couldn't speak english either. She couldn't help me either saying that I was a liar. So I got transferred to a guy that tells me that I will just have to use an alternative phone until I get back to the state that I live. I use this phone for traveling and emergencies. After being on the phone with 3 different people that couldn't speak english for 2 hours I was never the less upset. The last representative asked me how he could resolve the issue and I wanted my money for the 45 dollar card that I could not use and since they falsely advertised that there phones worked in all 50 states and that I wanted a phone that said what there advertisment states a phone that works in all 50 states. Not that much to ask for right?
Well he informed me that because I didn't have my receipt anymore that I could not get a credit for a free month of service or anything. These people pray on young kids and people with bad credit that can't get a cell phone plan. At the end of the conversation I asked the guy his name so when I reported them to usacomplaints.com and the BBB I could accurately tell the guys name that I had spoke with. He says my name is Joker, and then spelled for me J-O-K-E-R. This phone company shouldn't be in business.
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