I thought I’d write this up for any consumer who is smart enough to not take someone's claim at face value. Case in point is the claim that someone can help you fix your cellular phone, which I accepted as truth from a young man named “Crane†who runs his own little company out of Florida that he calls, “Modern Communications I sent him a brand new Google phone that had its screen cracked just days after its purchase, but was otherwise mint and I'd planned to sell on Ebay for $300 after it was fixed.
In the same package, I also included the replacement screen which I’d bought off of Ebay for $35. It was about a week later that Crane called to inform me that this part was malfunctioned and he’d need to order me another one. I told him that it wasn’t a problem, but asked him to send the malfunctioned part back so that I could get a refund for it.
Another week passed until I was made fully aware of the ineptitude of this person after he called to inform me that my phone was finished but there was only one minor problem. The new screen he’d ordered for me (and installed) was chipped. Why in the world he’d go through the effort of installing a chipped screen I’ll never know, but “It’s not that big†He assured me. He also made a point of telling me how much time he’d put into the phone already, seeming to insinuate that it would be a hassle if I found this “minor flaw†to be unacceptable.
I felt a little foolish in having to explain that since the sole purpose of me sending him the phone was to make it look new again, and since I was paying for the new part, I’d rather have a one that didn’t have a chip in it.
Having to point out something that should have been so obvious was absolutely bizarre and it made me realize that I was dealing with someone who was a little 'off'.
Skip forward another 4-5 weeks and I’ve got the phone back. The new screen he’d attached wasn’t properly adhered to the phone, leaving a bubble under it. An obviously damaged universal charger was sent in place of the original (which I can only assume he lost) and one of the screws inside the phone was missing while another looked to be filed down. The phone’s casing doesn’t stay snapped together anymore, so it’s literally coming apart at the seams. Essentially, the unit has been all but destroyed.
It was far too late to get back the $35 for the part he didn’t bother sending back, so all told I spent $170 for a phone I could now sell for between $150 and $175. Total funds lost: about $300.
I informed Crane of my predicament and asked for at least a partial refund and was informed that my only option was to send the phone back to him. Well no thanks! Not only did I have no recourse if he simply decided to keep the phone, but I had plenty of reason to believe he’d inadvertently cause more damage to it.
My point is that this man clearly demonstrated that he doesn’t have the faculties necessary to be repairing high-end phones. He’s simply in over his head.
I’m not writing this for retribution, but because he actively advertises his services. I hope that someone thinks to Google, “Modern Communications†before sending their phone to him, runs across this, and thinks twice about it.
Key words: Modern Communication complaint
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