Hello all,
I bought my tv in I got an Hitachi 50" RP LCD that cost me over $4000 and got the extended warranty as I wanted to protect my investment. So after a 5k purchase all was fine when I got it home and set up but after about 2 months I noticed a blurry patch appear on the screen so i called CC and explained my problem. They sent out a tech who found the screen defective and replaced it within 2 weeks.
Satisfied so far...
But here is where my experiences start to go down hill.
8 weeks ago I started to notice another blurry patch and so called CC on Monday, explained to them and they arranged a tech to come out the following weds. But within that time waiting for the tech the tv started to act possessed, it would shift the picture to the right and put up a grid on the screen.
So when the tech came out his first response was "How can you watch that?", he said it was a well documented problem on this tv and he would order the part needed. I got a very positive feeling after this and understand these things happen so i went back to work happy knowing its being handled. Well I didnt hear anything so I called CC after a week and was told that they ordered the part and we arranged again for me to take time off work.
So when the tech came he took 1 look and also noticed a green patch that I hadn't noticed. He checked through the tv settings and said it required a different part, so after determining what parts it needed he went away and ordered the new part and would fit both at the same time... A week later we arranged a time for him to come and fit them.
But by now the tv started to flash different colors and lose contrast intermittently so when he showed up he looked puzzled and said that is a different part that we needed to fit and he would have to order it.
So, as of that point I had had the screen replaced and had an engine, bulb, lens and controller card on order. Well the parts were backordered and when I spoke to CC to find out how long this will be I was told it would be another 2 weeks.
Well, 2 weeks ago the tech came out again to fit the parts and guess what??? Can you guess? It now requires a completely different part as well and he would like to fit them all at the same time. So I told him that I am now tired of being patient and just want a frickin tv i can watch.
Now the tech has been excellent and understanding but he did say that it looks like I need a new tv so when I asked him to mention that to CC he implied that CC will do whatever they can to avoid that. But at this point the amount of the parts I have on order is more than $2,000 not including the labor.
I have called every day for the last 2 weeks to find out what is happening with my claim and just been pushed aside and told to expect a call and NO ONE has called me.
Today im told that they will send a tech out next week to fix the tv... 8 weeks later. I will NEVER buy anything from these clowns again.
So now I sit here with a broken tv waiting on CC to pull their finger out... 8 weeks and counting. Be warned.
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