HTC mobile phone taken to Fone Masters to do a simple screen replacement. Work was paid for up front of 45 as requested by Fone Masters (a receipt was given) and told to collect the HTC mobile phone two days later. Two days later I return to collect the phone to be told that the phone frame was damaged also and that I would have to pay 15 more. I asked the company why they had not contacted myself to inform me of this instead of waiting two days until I came to collect the phone... To which he suddenly changed his story and said that they will be able to fix it and there would be no extra charge or anything and became very apologetic and to return again two days later after 4pm.
Two day later I returned yet again to be told he was still waiting for the part to be delivered and that it would be fixed with in the hour. He would also drop the phone off at my home. I was a bit surprised that all of a sudden they were ordering parts for the phone since he had not stated this earlier and I had not signed any extra paper work to carry out extra work.
Two hours went by and still no phone. I decided to go back to the shop were he repeated again I would have the phone with in the hour, it is fixed and just doing a software update. As you have probably already guessed no phone.
The following day I received a phone call from the company telling me to come in the next day first thing and the phone will be fixed. I have to be honest and by this time my patience was running thin and I decided to confront the company instead of waiting yet another day to get more excuses/lies. I went to the store and basically said cut the bull what is going on with my phone and that this is the final chance it had better be fixed by tomorrow. The company of course did not like this and yet another story came out that they in fact were awaiting a part to fix the phone. Apparently they had actually forced the frame back into place the previous day and it had worked until the software update and then the touch screen stopped working. At this point I did exclaim I thought you had already ordered a new frame and replaced it with that... Not bend my old one back into shape, (that's right bend and break it more) and fixed it yesterday as this is what you had told me... All of sudden the statement was retracted about forcing my frame back into place and that in fact they had replaced the frame but it did not work and needed to order in yet another frame...
At this point I had enough and requested the phone back and a full refund since all that has been done is break my phone more, so much for just replace the screen. My intention was to just take it else were pay for their damage and just get my phone fixed my patience has ran out with the company. To this I was informed I could not collect my phone until tomorrow and that I had better come with 15 (this is on top of the 45 I have already paid up front)... To which I told them no I would not be paying 15 due to the damage being done by the company. At this he threw in my face do I have any proof of this, I'm and engineer I think I know what I am talking about. And after his little rant he repeated I would not get my phone back until tomorrow and I better have 20 (price gone up I see was 15 and also I have already paid for a screen replacement of 45 up front which still has not been done)
This is as far as I have gotten so far as we shall see what happens tomorrow but I advise everyone AVOID this company. Rude, Lie, Bunch of Cowboys... Do not trust them with anything, avoid unless you want to be with out a phone (unless your going to pay for work that they themselves have caused!)
0 comments