My sony tv needed a screen installation. There are a total of 3 screens needed for my tv. I bought 2 of them directly from Sony and could not find the 3rd anywhere. So I found Same Day TV Repair in the white pages. They are based in MA but service the state of NH also. I gave them a ring and told them about the special lenticular screen I needed.
The guy said he would have to make some calls to see if he could get it and give me a ring back. When he called back he said he could get it & it would 7-8 days to get the screen. (He also said the screen would be $200 which was fine with me the going rate on these screens when you buy them direct is about $130 dollars and I understand when you go through a middle guy they raise the price to make profit)
Mysteriously only 3 days went by and the guy called me and told me he just so happened to find the exact part that was needed and they would be in the area that day to install it. Later that day my roomate gave me a ring at work after they left and told me that the screen looked very blurry and she asked the guys why it was blurry and there response was that the contrast had to be adjusted on the tv and that was it.
So when I got home from work i looked at the blurryness and could tell immediately that something was wrong. I made all the adjustments and nothing worked. As I took a closer look i noticed that the screen was scratched and there are black marks all over the screen. So not only did they install the wrong screen for my tv they installed a used one and charged me $200 for the used screen, $120 to install the used screen & $44 for the house call from MASS. Totaling $358.00
So when I called Same day tv repair the following day i told the guy that I knew the screen was used and I didn't want it! At this point the guys story changed and he apologized and said that the screen I ordered cracked on the way up and they put that one in so I had something to watch while I waited for my part. (Then why didn't they tell my roomate that in the beginning?) So he said the part would arrive in about 7-8 days.
It has been over 3 weeks now I have tried dealing with this guy and he is impossible to deal with. He keeps telling me the part is coming which is a lie! I tried to ask him for a tracking # or any info to reasure me that the part is coming and his repsonse to that was i can not give you any of that information.
So I finally just asked for my money back and he said that he isn't the person in control of refunds. (even though he is the one that took my credit card info) I told him i would be taking him to court and he said go ahead do what you want. Had I researched the company further I noticed they don't have an actual physical address except for one po box adress i found on the receipt they gave me. There is only one phone # which is a cell phone # and the same guy answers every single time. At this point the guy comepletly ignores my phone calls and will not answer to me anymore.
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