Complaint / Review
T - Mobile
Replacement phones failed and contract change refused

I have been a customer for 3 1/2 years. I did an extended contract for a free phone upgrade. The new phone had all kinds of issues starting the day I received it. After about a month of going back and forth with their customer service and technical support they sent me another phone and 5 days later it started having issues. I have asked them to either let me change phones to another kind or to allow me to just return it and let me go back to my original phone and let me out of the new contract. They say the buyers remorse is past and won't do anything to resolve my problem.