My partner and that I bought a Nordictrack treadmill at Sears many years ago. We were informed at that time that UTS was the only real option for warranty protection. We bought the warranty and also have created the error of stretching it since that time, since we needed great protection. It's been the toughest customer support, bar-none, for almost any product-we have ever endured. It reaches comical proportions. We usually delay 3-4 months for restoration function; we frequently get the incorrect components from UTS (that have usually have been backordered for all months), I had been once accused to be challenging with a repetition for anticipating the technician to exhibit on your day he was planned. This past year, we were guaranteed a totally free expansion of guarantee because of this type of lengthy watch for support. After I named to ask why we'd never obtained the paperwork confirming this, I had been informed everybody at UTS had "obtained a memo" these preparations might no further be recognized, and could be declined RETROACTIVELY. We were provided a "excellent ground mat" in the place of a warranty extension. That is laughable, because we first named about my newest fix problem on 11/03, and we're not planned to determine the technician until 03/02 in the earliest. Your treadmill was left in items on the ground from the technician, what exactly great does the ground mat do us? There's no promise that UTS have delivered the right components this time around, plus they do not feel burdened by this problem whatsoever. When they deliver the incorrect components (like for example, to get a device I possessed a long time ago), they've not a problem creating me wait ANOTHER 6 months for ANOTHER component. No thought for that client whatsoever.
I've never published an adverse remark online about any organization, actually. I've really cried in disappointment as of this organization, and felt forced to create this review. I tell everybody who requires me about treadmills NEVER TO purchase something which demands UTS protection, and clarify at length why. They're the TOUGHEST organization we've actually handled, FOR JUST ABOUT ANY type of item.
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