My husband and I purchased a Nordictrack treadmill at Sears several years ago. We were told at the time that UTS was the only choice for warranty coverage. We purchased the extended warranty and have made the mistake of extending it since then, because we wanted good coverage. It has been the very worst customer service, bar none, for any product we have ever had. It reaches comical proportions. We typically wait 3-4 months for repair work; we often receive the wrong parts from UTS (which have often have been backordered for many weeks), I was once accused of being difficult by a rep for expecting the repairman to show up on the day he was scheduled. Last year, we were promised a free extension of warranty due to such a long wait for service. When I called to inquire why we had never received the paperwork confirming this, I was told everyone at UTS had "received a memo" that these arrangements would no longer be honored, and would be rejected RETROACTIVELY. We were offered a "very nice floor pad" in place of a warranty extension. That's laughable, since we first called about my most recent repair concern on 11/03, and we are not scheduled to see the repairman until 03/02 at the earliest. Our treadmill was left in pieces on the floor by the repairman, so what good does the floor pad do us? There is no guarantee that UTS have sent the correct parts this time, and they don't feel burdened by this issue at all. If they send the wrong parts (like for instance, for a machine I owned many years ago), they have no problem making me wait ANOTHER 6 weeks for ANOTHER part. No consideration for the customer whatsoever.
I have never posted a negative comment online about any company, ever. I have actually cried in frustration at this company, and felt compelled to write this review. I tell everyone who asks me about treadmills to NEVER buy anything which requires UTS coverage, and explain in detail why. They are the WORST company we have ever dealt with, for ANY kind of product.
0 comments