Radio Shack did not have the product my son went in to purchase and they told him that another product was even better. The one thing it HAD to have was bluetooth and the employee ensured him that it definetly had it. He asked three times to be absolutely sure.
Of coure, it didn't. And that was obvious because it didn't say it had bluetooth on the features listed on the outside of the box. I went back to the store with my son to get the right product or get a refund and they told us "no problem, we have the product you want at other stores. You just need to drive to them to pick it up."
Since we'd already gone to their store and bought it, unpacked and installed it, realized it didn't have bluetooth, repacked it and finally, returned to their store, I was unwilling to drive another 20 miles round-trip to fix their mistake. I said I wanted my money back. I was told that I would get it.
Then he puts the receipt in front of me without mentioning that they're charging me 15% for restocking. And not just of the product cost, but 15% of the warranty cost, which I can't imagine how they would restock. I suppose he hoped I wouldn't notice.
I said to get someone on the phone. But his co-worker said the District Manager was on vacation. Convenient. They're sucking a big fee out of the customer because they screwed up and, well, there's nothing at all that can be done.
What a ripoff. Do not buy anything from radio shack under any circumstances. They don't know what they're talking about and they'll make you pay for their mistakes.
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