I called Verizon Wireless on March 24 regarding poor service and ended up being told that the problem was my phone and they would send a replacement, two day delivery with federal express. My phone had been dropping calls, if I could even get a call completed; not receiving calls; cutting in and out - the people on the other end heard every third of fourth word; and the battery was not holding a charge.
Two days later I received the replacement phone and I still had the same problems. I called and now was told that there was a problem with service in my area and they would create a trouble ticket.
As I was looking at the replacement phone, I saw that it had 80 MORE hours on it that my original phone. I went to the local verizon store and told them I was still having problems and that now, over a week later, I was told it was a service problem and not my phone. I requested a phone that didn't have so much time on it. Nope, that wasn't happening. The replacement phone was certified and just like new. I say, no way.
They order another replacement phone, give me a new battery and supposedly write a trouble ticket. The 2nd replacement phone was to be sent to a specific address and overnight. Didn't happen, went wrong address, 2nd day delivery and this phone had 100 MORE hours than my original with 48mb more data.
The service started working again on Sunday, but by today - 3 weeks since I made the first phone call, it was back to same old problem. I called and was told that they didn't have any serivce tickets on my phone and that they didn't show "that many" dropped calls. I need to start tracking my dropped calls and they'll call me back in 48 hours.
Needless to say, I have LOST ALL CONFIDENCE with Verzion Wireless.
I guess that they just don't care about thier users in my area - as I'm not the only one reporting service problems. What's the loss of 10 customers? I guess it's nothing to Verizon wireless.
I receive the replacement phone on March
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