Complaint / Review
Verizon - Verizon Wireless
Unresolved Dropped Calls Complaint and Contract Cancellation Refused

I have filed several complaints about dropped calls to customer service never getting back to be on a dropped call issue. I have filed a trouble ticket and they come up with a deadline and keep extending it. All I want is them to cancel the contract without early termination fees, and they won't do it until they get an answer. There customer service from standard calls through directors is horrible. We will never sign a contract with Verizon wireless again.