So I decided to buy a small TV. I bought a 19 inch TV/DVD combo at Walmart. At approximately $250, it was among the cheapest sets. The Walmart cashier added on a 2 year service contract for an additional $20, after I told him I didn't want it. I went back to the store later and got my money refunded for the service contract. As far as I'm concerned, if a TV breaks within two years, it's a piece of junk. I've owned several TVs, and none of them has ever broken. I either sold or gave them away. Some were still working after ten years.
I bought this TV in July. It played DVDs until December. I brought the same DVDs to someone else, and they played fine on his TV. I emailed Walmart CEO Michael Duke on 12/29/09 and explained my experience with the Emerson TV/DVD. I told him it was not acceptable that a TV would stop working after five months and I asked what solution Walmart could offer. Walmart never answered. That's their solution. I'll never buy another electronic at Walmart.
I emailed Funai/Emerson from their website on 1/02/10. I got an email reply with a ticket number on 1/11/10. I called their toll free number on 1/12/10, and the rep told me to fax a copy of my receipt to 1-866-871-2823. I have a confirmation for the fax which was sent from Fedex. I called Funai again on 1/13/10 and was told they didn't receive the fax yet and "it takes 1-2 business days for Funai to receive faxes."
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