Sears is the worlds stupidest company! No wonder products cost so much! I owed a Kenmore Calypso washer which I bought new in 03. It has a repair history as long as my arm. I bought an extended warranty (thank goodness) because it was recently deemed unrepairable after four services calls and being without a washer for almost a month. I received my new replacement which I picked out myself and it is working wonderfully. But I received a call yesterday from sears service to remind me of my service call the next day... I figured error on there part and called them back and told them that I had gotten a new machine and didn't need a service call. Well today I get a package from sears parts with parts for my old (now removed by sears) washing machine... So I called to let them know to send a postage paid envelope so I could send the parts back and I was told that they had to send a repair person out here to pick up the parts! ARE YOU KIDDING ME... Come on they are two tiny switches that could go in a envelope why in the world are you wasting gas and someones repair person to pick these up... Then to ask me if I will be home... Yeah right! I am not sitting around all day for you to pick up parts that you should have not sent to me in the first place... So I told them they would be on the porch take them or leave them for me to throw away. I then made the mistake of asking to get another laundry reimbursement which is allowed every 7 days without a machine... I was transferrred to this lady who couldn't find me in the system but yet the guy before her had no problem. Come to find out they had my machine registered at my address but to the man who lived here before me who is now deceased. It was even registered under his phone number... What kind of problems would I have had if I needed it serviced... So after getting that fixed I made another mistake and ask about my warranty coverage... Bingo another messed up situation. I still had two months left on my original extended warranty then I was given an additional six months because of a lost part (another story) so I was thinking that I would have the new one year warranty from manufactuer then my eight leftover months would kick in giving me a total of 20 months coverage WRONG! Sears is using my extended coverage first then when that is over I get what is left of my year warranty... So I am getting ripped off of my extended coverage is what I told her. Some gift... More like a tease. What is the word extended mean I ask her and she once again ignored me and continued on with her crap. So I will make another call tomorrow and see if I can get that straightened out but I am afraid I might find out another issue that will need my attention. I don't understand how this company stays in business... They are unorganized, rude and just plain stupid. You have to explain your situation every time you call and then you can never get a supervisor to talk to you they are always busy... Yeah okay! I am very dissappointed that this is where I have to leave my complaint... Is sears to scared that people will find out how stupid they are so that is why there is no complaint site linked to them. And try to find a phone number to an executive at the holding company... You would be better off asking for the direct line to the President of the United States. At least I have my new washer... And I did make a new friend the repair guy he was here so much we couldn't help but be friends. Think twice about buying from sears... Customer service is a very critical item especially when your product needs service.
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