My wife received e-mail ad from hhgregg.com this A. M 11/22, stating Black Friday Pricing starts today. The ad states..."Get a head-start... Black Friday Pricing Starts Today! Why wait? Everything is on sale NOW. Shop early -Starting Sunday, Nov. 22." On the ad a circle with "Beat the Rush" written inside. Click on the button and the Black Friday ad comes up.
She called the Apex store to verify. The lady she spoke to said come in with ad and they will honor it. (Unfortunately, my wife did not get her name..) So, I drove 30 miles to the HHGregg store in Apex.
When I got there, a young lady greeted me and asked if she could help me. I stated that I was there for the Black Friday Items. I wanted the Mustek video camera ($29.99 after $10.00 rebate), the digital picture frame ($29.99 after rebate) and 2 (two) SD cards for $4.99 each after rebate. (So it's not like I was trying to by a $2,500.00 LED Flat screen for $100.00 dollars.)
She said she would have to get the manager. This is where it all begins. Right off the bat it was "yeah, what do you need?" I explained the email sent to my wife, showed him the papers she printed out and he said he would not honor the ad. He was adamant about it. I told him my wife called and spoke to a young lady on the phone and what she told my wife. He asked who she spoke to. I told him my wife did not get the lady's name and his response was "figures".
The Store Mgr was adamant about NOT honoring ad. He told me I was condescending (I was not, he was with his tone and attitude) and raised his arm and told me to get out of HIS store, in front of several employees and several customers that were in the same immediate area. I was shocked and embarrassed by his comment. Especially raising his arm as though he was going to strike me, and then loudly stating "Get out of my store!". Is this the way customers are treated at HHGregg stores when they have questions? I told him I was notifying his superior's at Corp. His response was "If I had a dime for every time I heard that..." So this tells me this guy has done this to other customers.
I have written to HHGregg Corporate and am waiting their response
I am eager to see how HHGregg Corp. Responds to this. I will keep all informed.
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