I had a problem with my 7 month old Whirlpool Duet Washer after a power outage on October 6. After calling Whirlpool, they recommended A&E Factory Service to fix. I called to schedule an appointment and got one for the next Tuesday (6 days later) "between 8 and 5". The rep showed up and determined that he needed to order a master computer (he explained that this is a common problem but didn't have the part with him although they advertise they have the most common parts on their truck). So - the part showed up the next Friday and got another appoint ment for the next Tuesday "between 8 and 5". The tech showed at 11 and installed the computer but nothing changed. So - he ordered another computer part for the display. AFter not hearing anything from anyone, I called A&E to ask where my part is. The young lady explained that it is on backorder until Noveber 11 (this was on October 23 and remember, I've been without my washer since Oct 6.) I called Whirlpool and told them this is unacceptable and they got me the part on October 29. I called A&E to schedule service (and this is the reason for my complaint). They called and told me they would be at my house on Saturday, October 31 between 8am and 5pm. So - I waited at home until 3pm and got nervous because I hadn't heard anything. I called A&E and they assured me that I was on the schedule for today. At 5pm I called A&E and explained I hadn't heard nor seen anyone. She told me that the technician "is on his way to your home now. You were last on the list. (you would think they might have had the decency to tell me this when I scheduled so I could have done something during the day instead of sitting around waiting for these people). I waited until 6:30 for the technician who "was on his way to my house". Then I called A&E again. This time, the operator told me that the technician wrote that no one was home. It was dark by this time and when I called at 5pm, I had turned my lights on, had my TV on (that can be seen from the windows) I have doorbells at both doors and two dogs who bark if they hear any little noise. No one showed up at my house at all. Needless to say, I am livid and am highly recommending that No one use these people for anything. Their idea of service (between 8 and 5) shows that they don't care about the customer's time and then to not show up at all and then lie about me being home (I didn't leave the house AT ALL and NO ONE drove through my driveway at ALL!) infuriates me. I filed a complaint with Whirlpool already and will file more. And here I sit with a computer part for my washer and a company so rude that they can't even call to say that they got backed up.
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