Steve of Mattituck, NY October 22
I bought 50-inch Panasonic Plasma TV on 1/4/09. It stopped working on 9/1/09. Named the organization up 9/6/09. On 9/9/09 two service men arrived and said a part was defective and left the residence. Delivered 9/29/09 mounted a component named N-PCB and also the device nevertheless wouldn't work. They eliminated it at home and also have been obtaining the RUN-AROUND and FALSE CLAIMS since.
John of Mastic Beach, NY June 18
I bought a Marantz radio from 6th Ave. Technology, 1000 Nesconset Highway, Smithtown Ny, 11767 on July 21 for 564.84 at 2:29 P.M. On July 25 I chose to return the recipient. A salesman named Giuseppe provided me 51.05 off the initial cost to put on onto the recipient, and so I required at 12:58 P.M. Creating the brand new value 513.79. At 2:00 P.M. On July 25 I determined that I still desired to return the recipient. I returned to 6th Ave., discovered Giuseppe, and requested to come back the recipient for complete credit. The lady who prepared my return passed me a check out bill and nothing more.
In Regards to A week later I observed the credit had nevertheless not been returned. I also unearthed that I had been charged identical for both of prices of the recipient. Not just was I charged for that 564.84, but I had been additionally charged for that 513.79. Upon this breakthrough I returned towards the shop and was assisted from the Store Manager T. Benevitis. Mr. Benevitis advised me the weekend of the July 25-26 the shop undergone difficulties with their charge card program.
Countless acquisitions needed to be prepared manually within the aftermath of the interruption. He described in my experience that my return issue wasn't anything uncommon, there are many people with the exact same problem. Mr. Benevitis published out my dealings and copied my bills, for his documents, and educated me he might move the info to Corporate who'd look after the problem. All throughout July I talked with Mr. Benevitis regarding this problem which he assured me that Corporate was looking after the situation.
On September 4 I talked to Mr. Benevitis again within the telephone. I told him the credit has nevertheless not been returned. He recommended that I try calling the Organization office. At this time I chose to start a challenge with Mastercard and sent my info at 9:00 A.M. On September 4. I subsequently named the Organization workplace and talked to Silvana. Silvana expected me to send my info to her and he or she might look after the problem. I sent the info at 11:00 A.M.
On September 15 at 10:57 A.M. EST I had been contacted With A. Garza in the Mastercard Conflicts Office. Ms. Garza advised that I had a need to provide further paperwork for my situation. The bills that I posted weren't adequate. A return was required. On September 16 I approached Mr. Benevitis again and described that Ms. Garza wants further paperwork to assist my state. Mr. Benevitis mentioned that his Corporate office approached him and advised him that cash was acknowledged back again to my Mastercard on August 20. Mr. Benevitis described that there is nothing else he might do in the shop degree and my issue must be adopted with Corporate and my charge card business. He mentioned he wouldn't have the ability to provide me a duplicate of my deal because of Corporate plan.
After talking with Mr. Benevitis I named the Gotomycard.com customer support point at 800-820-8450, advised them of my situation, and was used in Ms. Garza. Ms. Garza and that I experimented with meeting contact Mr. Benevitis where he once more advised us he can't support us about the shop degree which we'd have to contact Corporate.
Ms. Garza questioned Mr. Benevitis if 6th. Ave contested the reimbursement, which he responded "No", there's no issue using the reimbursement, and 6th Ave. Must have returned the cash right now. Mr. Benevitis was reluctant to work any more and offered Ms. Garza the Organization telephone number. Ms. Garza experimented with contact the 6th Ave. Corporate workplace as Mr. Benevitis recommended, but was fulfilled to no avail. Ms. Garza left a voicemail.
Today I owe the charge card business 1078.57.6th Ave. Won't give data concerning the reimbursement and my charge card organization can't credit my bill without evidence. Iam just like upset with my Mastercard challenge division, they're virtually informing me Iam caught spending since 6th Ave. Won't present proof of a return.
Read more: http://www.consumeraffairs.com/home_electronics/6th_avenue_electronics.html#ixzz0UiPcTE4j
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