Usacomplaints.com » Internet & Web » Complaint / Review: Clearwire Internet - Authorized charges to a card not on file and refuses to refund me after I cancelled and sent equipment back. #510225

Complaint / Review
Clearwire Internet
Authorized charges to a card not on file and refuses to refund me after I cancelled and sent equipment back

Clearwire cheated me and my own damage is monetary and troubled. I terminated providers with Clearwire on September 4. They charged me $205 to stop early. Reason behind rescheduling, I had been lied to and billed another quantity. Our normal service-fee is $35 per month. The charge card data clearwire had on apply for automated funds was terminated by my lender USCCU in summer time of because they beleived my account data was sacrificed. Therefore each cost after was created using an onetime agreement charge. Nicely July 7 clearwire named me and agreed to renounce all my overdue 2 mos of providers costs and provide my account present for that month of August easily created a cost. I expected them since my funds are due about the 8th of every month, might this payment be for August cost. The child said yes, you'll not be due another cost until September. And so I created the cost on August 7th. 24 hours later, my mother had trouble opening the clearwire online sites along with a msg under read that I've a cost that's presently due. I approached the clearwire supervisor on Aug 10th and he stated the cost I created about the 7th was just for July and September which I still possess a cost due for August. I described anything the child explained and offered the supervisor the immediate point towards the child I talked using the Friday before. The supervisor subsequently stated, they'd renounce the July cost until September 8th which cost could be due. Afterwards, I stayed harassed and named atleast three times each day from Clearwire (both automated telesystem and live owner), I kept informing them I'd preparations, however they extended to contact. Discouraged using the method I had been being handled and harassed while I had been at the office, I chose to stop providers on September 4. That is after I created a-one period cost of 205 to stop. They achieved my acceptance rule for this deal. About the fifth I acknowledged they got out the 205 about the 4th, however they likewise got out $45.44 after which additionally on 9th they got out one more $35.44. I called Clearwire once more. They contended the $45.44 was for that month of July. Today recall I'd until September to create a cost about the July cost per the supervisor I talked with-in August. Plus they charged me $10 significantly more than I created funds of $35 each month. They stated the $35.44 was for that month of September, given that they havent received the gear back. So when they are doing get my gear back, I'll be returned the $35.44. On fifth of Sept. I received brands to come back the things, on Wednesday following the vacation that was September 7th. I named clearwire to verify which gear to deliver back given that they just delivered one name. The child explained the little gray container where the pc and telephone is connected into. I questioned concerning the Dark little structure with clearwire onto it and he explained I just had a need to deliver the little one back. To ensure that is what I delivered on September 8th. I named September 10 to determine if they'd on document the monitoring so when they'd be prepared to receive my gear via UPS. The woman explained Lay Sept 12. And so I named Tuesday September 15th to ask on my reimbursement plus they inform me they didnt get all the gear back, I told them-they just delivered one name. The woman apologized and delivered another tag. Once I received the Next tag I delivered the Dark modem with clearwire onto it back again to them. Today September 30th I contact to confirm my reimbursement and that I am educated that simply because they didnt get my gear back within 10days of my termination, I'd not be returned the $35.44. And so I subsequently requested to spoken to some supervisor, the manager named me back about 2hrs later. He advised me, that I delivered back the main one gear first, the main one I taken care of, and they simply got the primary gear back which it had been after 10days that I acquired delivered it following the 1st tag was delivered to me. I'm out-of $80.88 for 2 weeks of funds by which I didnt have the providers, that I didnt approved them to consider the funds of within the first place. I just approved $205 termination charge in the future from this specific charge card by which they didn't have my consideration on apply for. Plus I had been lied to. I terminated the affected charge card and got a different one, in concern that I'd become target as numerous clearwire clients of ongoing costs after I settled the termination charge. Please support. This really is absurd plus they should be halted.


Offender: Clearwire Internet

Country: USA   State: Washington   City: Kirkland

Category: Internet & Web

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