Usacomplaints.com » Electronics and household app. » Complaint / Review: Primestar/DirectTV - Unpaid $99.99 Hook-Up Rebate After Months of Phone Calls. #50731

Complaint / Review
Primestar/DirectTV
Unpaid $99.99 Hook-Up Rebate After Months of Phone Calls

Around the first of January we signed up for DirecTV because of the special offer to hook up for free. The catch is that you have to send in the required information to get your hook-up fee of $99.99 back as a rebate. We mailed our forms in around January 14, and as of June 18, and many phone calls later, we still have not received our rebate.

At first they told us they would put a rush on it; this was in March. Then in April they told us they had upped the status to Urgent. In May we were reclassified to critical. Sounds like we are in the hospital and about to meet the almighty. Our rebate was to have been mailed around June 9, and as of June 18 there is no rebate. We would never have hooked up to DirecTV had this offer not been advertised on our local stations in January. Now we are hooked into a 2-year contract, and it does not appear that we will ever see our rebate.



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