I recently bought a Samsung machine and dryer from Home Custom. I realized that it'd the BBB image onto it, and so I respected the seller. After buying the merchandise, I talked using their customer support consultant "Miriam" many times to ease several uncertainties that I'd with this particular new organization. I asked about return policy and refund offers. She mentioned that I ought to examine the things upon shipping, of course if they're broken, "decline the purchase." I expected her easily was designed to create the deliverymen start the container to examine the things. She responded that I'm to examine the machine and dryer once the deliverymen arrived at deploy the machine and dryer. That might be my chance to examine for almost any problems. I happily replied with "Ooooooh okay, I gotcha." Once the shipping employee came June 24, he mentioned that his work was to merely "fall them down by curbside." That's precisely what he did. I had been anticipating supply into my home and installation. I named Miriam instantly and asked about my present condition. She refused having actually explained about installment upon shipping. She mentioned they do not actually provide that support. I announced that I appreciated quite noticeably talking to her concerning the problem which she truly described they might deploy my bought goods and permit me to examine the things. I survive the Next floor of a flat complex, and that I needed to delay one-hour before a buddy found assist me bring the things upstairs. It had been AN ENORMOUS trouble. I anticipated installation and did not get such support. This really is my very first time investing in a machine and dryer, also it was a terrible experience. Today, I've to determine a method to get these mounted. Ideally, an equipment shop may deploy them to get a good value. I offered Home Custom the advantage of the question and also have been left disappointed.
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