Usacomplaints.com » Electronics and household app. » Complaint / Review: Apple/I-tunes - I-tunes scam USA. #491649

Complaint / Review
Apple/I-tunes
I-tunes scam USA

I don't even own an Apple product. I have no I-pod, nor Apple computer. I have never set up an Apple or I-tunes account, yet, when I checked my bank statement a week ago, I found over 9 chanrges for 49.95, and the over draft fees that went with them.
I tried many times to call I-tunes, however I was always re-directed back to the website, being told that there was vertually no "in person" help system, and they are there to tell you to go back on line. There is no superviser you can talk to, no numbers for CEO's or anyone that remotly cares about customer service. Nothing. At all, and no one at all to speak to. I then ask if I could have the information connected to my Visa card. They ask my name. When my name did not match the name connected to my credit card I was told that was not my account and they could not give out any information related to that account. I then ask if my credit card could be removed from that account. They responded by telling me no, that anyone can use my card and there is nothing they will do about it.
I then called my bank Wells Fargo. They they immediatly sent me a form to sign stating that I would help them press charges. Wells Fargo returned all of the money removed from my account by I-tunes including the over drafts caused by the I-tunes fraud. They will now recover the money from I-tunes that they (wells fargo) lost by being an honest bank and standing up for me.
It is obvious that a little fish can't eat a big fish. However it seems that if you allow the big fish to go after each other this may be the only thing we as consumers can do. Thank goodness for Wells Fargo, I hope they are flooded with I-pod complaints so they do something to end this scam.

Freedom
Corning, Iowa
U.S.A.


Offender: Apple/I-tunes

Country: USA   State: Nationwide
Address: USA

Category: Electronics and household app.

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